FAQ

Is there an application and administration fee?

Yes, our application fee is $75 and our administration fee is $250

What lease terms do you offer?

We offer flexible lease terms ranging from 3 to 15 months.
Please contact our leasing office for current availability and move-in specials.

How much is the security deposit?

The security deposit is two months’ base rent.

Is there a deposit alternative option?

Yes

Is renter's insurance required?

Yes

When is my rent due?

Rent payments are accepted from the 1st through the 5th. Any payment made on or after the 6th will be considered late.

How do I pay my rent?

Residents can conveniently pay rent online via the Loft Living platform.

Are any utilities included?

Are there additional fees I should expect?

Yes, the following fees apply:

Mandatory Fees

Technology Fee: $75
Pest Control: $5
Trash: $7
Valet Trash: $25

Optional Fees

Monthly Pet Fees: $25 per pet (maximum of 2 pets)
One-time, Non-Refundable Pet Fee: $350 for 1 and $500 for 2.
Storage Unit: $35
Garage: $150

Please contact the leasing office if you have questions about any of these fees or need help determining which options best fit your needs.

How do residents submit maintenance requests?

Similary to paying rent, maintenance requests can be submitted via the Loft Living platform.

Is 24-hour emergency maintenance available? What qualifies?

Yes, 24-hour emergency maintenance is available for issues that pose a risk to resident safety, property, or essential services. The following situations qualify as emergency maintenance requests:

Heating & Cooling

No heat when the temperature is (or expected to drop to) 50°F or below
No air conditioning when the temperature is (or expected to rise to) 85°F or above

Access & Security

Resident lockouts for electronic locks only
Broken front door or door lock preventing the unit from being secured
Broken or unsecured first-floor window
Malfunctioning access gates blocking an entrance or exit, or an unsecured pool gate
Fire or security alarm issues, including runaway alarms

Utilities & Safety

Gas leaks or the odor of natural gas
Flooding or active water leaks from plumbing issues, storm damage, or main line blockages
(Minor leaks that can be isolated and turned off will be addressed the following day.)
No hot water
Non-operational lift or pump stations
Smoke or carbon monoxide detectors chirping (Detectors connected to 120V reported after 8:30 PM will be addressed the following day.)

Appliances & Plumbing

Refrigerator not working
Toilet not functioning if the apartment has only one toilet
Stove not working when both the oven and all elements are non-operational

Lighting & Common Areas

Power outage affecting an entire building or breezeway
Garages
Malfunctioning garage door when a vehicle or person is trapped inside

Swimming Pool Emergencies

Broken glass in or around the pool
Water discoloration where main drains are not visible
Contamination involving fecal matter, vomit, blood
Near-drowning or drowning incidents

Fire

In the event of a fire, call 911 immediately before contacting maintenance

If you are unsure whether an issue qualifies as an emergency, please contact the after-hours maintenance line for assistance.

Is there a technology package at this property?

Yes, a technology package is available and includes cable and Wi-Fi services.

Do the apartments have a washer/dryer? If not, is there a laundry service available on site?

Yes

Is parking available and is it included?

Yes, parking is available and included at the property.

Is the community pet friendly?

Yes, we are pet friendly! We welcome your furry friends and provide a community that accommodates pets comfortably.

What is the pet policy including fees, restrictions and how many pets are allowed per apartment?

Each apartment may have up to two pets. The pet fee is $350 for one pet and $500 for two pets.
Pet restrictions vary by community. At the Vest community, the following breeds are restricted: Pit Bulls, Staffordshire Terriers and other Terriers; Rottweilers; Doberman Pinschers; Chows; Presa Canarios; Akitas; Alaskan Malamutes; and Wolf-Hybrids. Additional breed restrictions may apply and can be property specific.

If you have pets or questions about eligibility, please contact a leasing representative for more information.

Do you offer furnished apartments?

Is there reserved parking or personal garages?

Yes, personal garages are available for an additional monthly fee of $150.

What amenities does this property have?

The property offers a wide variety of amenities, including a bark park, dog wash station, bike and kayak storage, clubhouse, fitness center, and private workspaces. Residents can enjoy a sparkling pool with an expansive sundeck, lounge chairs, cabanas, outdoor firepits, and barbecue grills. Additional conveniences include EV charging stations, a package room, and a smoke-free environment.

Is there an amenity fee? If so, what does this amenity fee include?

Is there a guest suite here and what is the reservation process?

How do I schedule a tour at this community?

You can schedule a tour in two easy ways:
Online: Click the “Schedule a Tour” button on our website and fill out the form.
By Phone: Call us at 980-222-1892 to speak with our leasing team and arrange a convenient time.

Do you offer in-person, virtual, or self-guided tours?

We offer in-person and virtual tours. To learn more or schedule a tour, please contact our leasing office at 980-222-1892.

How soon can I move in?

You can usually move in within 48 to 72 hours after approval.

How do I apply for an apartment?

You can apply in two easy ways:
Online: Click the “Apply Now” button at the top of our home page.
Paper Application: Contact our leasing office to request a paper application — we’re happy to assist you through the process.

What are the income and credit requirements?

All applicants must have a combined, verifiable source of income that meets current community guidelines and is no less than three (3) times the monthly rental rate.

Credit and rental history are evaluated by a third-party credit reporting agency to assess indicators of future rent payment performance. An unsatisfactory or insufficient credit history may result in the requirement of an additional deposit, a guarantor, or application denial. Applicants are responsible for ensuring the accuracy of their credit history.

Do you accept co-signers or guarantors?

Yes, guarantors are accepted when required. All guarantors must meet the full qualifying criteria outlined above and have a verifiable source of income equal to at least five (5) times the monthly rental rate. Guarantors must continue to meet these requirements for the entire duration of the lease term.

What documents are required to apply?

To apply, applicants must provide a valid government-issued ID or passport, Social Security number, and proof of income.

Frequently Asked Questions